RETURN & REFUND POLICY

At Libas-e-Mudassar, we are committed to delivering high-quality products and reliable customer service. Our policies are designed in accordance with common e-commerce practices and consumer rights principles followed in Pakistan.

By placing an order on our website, you agree to the terms and conditions outlined below.

Important Note

Items purchased on SALE are not eligible for exchange or refund.

Eligibility for Exchange (Domestic Orders)

An item will only be eligible for exchange if:

• The item is received in damaged condition, or
• The wrong article was delivered

Important Terms

• Approved items will be exchanged only for the same article (subject to stock availability)
• Replacement items are not issued as coupons
• If unavailable, our team will assist you in placing a new order with adjusted value
• Our support team will contact you within 48 hours after receiving the returned item
• Libas-e-Mudassar is not obligated to provide monetary refunds unless conditions are met

Conditions for Exchange / Refund Review

To qualify:

• Product must be unused, unwashed, and in original packaging
• All tags, labels, and accessories must be attached
• Color differences due to lighting/screens are not valid claims
• Accessories or styling items in photos are not included unless mentioned
• Claims for extra items not listed will not be accepted
• Only paid orders canceled before dispatch are eligible for refund

Timeframe for Reporting

Customers must report issues within 3 working days of receiving the order.
Requests after this period may not be processed.

Exchange Procedure (Domestic Orders)

To request an exchange:

1. Contact Customer Support within 3 working days
2. Provide:
3. Order Number
4. Issue description
5. Clear product images

Approved Courier Services for Returns

• M&P
• POSTEX
• Leopard Courier

Note: Return shipping charges are the customer’s responsibility.

• Wait for confirmation before sending the item
• Share tracking details within 5 days after dispatch

Refund Policy

Once we receive and inspect the item, we will notify you of approval or rejection.

If approved:

• Refund will be issued to your original payment method

Processing Time:

• 5–7 working days (processing by Libas-e-Mudassar)
• Additional time may be required by your bank

Important Legal Notes

Libas-e-Mudassar will not be responsible for:

• Orders already processed or dispatched
• Refused deliveries (no refund/compensation)
• Customs issues for international orders
• Customer must provide required documents
• Orders stuck in customs are not refundable

General Disclaimer

Libas-e-Mudassar reserves the right to update or modify these policies without prior notice.
All decisions made by our Quality Assurance and Customer Support team will be final.
Any misuse, fraudulent claims, or repeated violations may result in refusal of service.

Contact Us

If you have any questions or concerns, feel free to contact us:

• Email: libasemudassar@gmail.com
• Call: +92 3377307213
• WhatsApp: +92 3377307213